HOURS OF OPERATION
PAYMENT / CHECKOUT
If you are having difficulty processing your payment or completing an order, please call us toll-free at 1-877-599-9205 or email us at CSR@sunbeltautoparts.com.
To track your shipments log on to www.UPS.com and enter you’re tracking number. Also you can contact UPS via phone at 1-888-742-5877.
We do not redirect or change addresses once the part has been shipped. In the event that an order does need to have an address change there is a $15.00 fee that has to be paid via telephone at 1-888-305-0030 also the package has to be in transit and has not reached UPS destination facility otherwise we will not be able to change the address. Before we can make any address changes you would have to contact us by phone not email Monday-Friday 8:00am-3:30pm EST.
Items purchased from Sunbelt Auto Parts Group. may be returned either to one of our locations or by carrier. The offer is valid as a one time replacement of the original part purchased by the original owner/purchaser with the original copy of the invoice. Customers may return part(s) within 60 days of the purchase date and buyer pays return shipping. Shipping and handling charges are nonrefundable, including items that are marked "free shipping". If the item is marked "free shipping" the true shipping cost will be deducted from the total refund amount. Prior to returning any part(s) customer must request a return merchandise authorization number (RMA) from our customer service team.
In order for a proper return and refund the part(s) must be in original packaging, not used, not installed, or disassembled. Part(s) free of any damages and must have all fittings and/or hardware. Sunbelt Auto Parts Group. will not be liable for any part(s) during the return shipping process until the part is received in our facility, inspected, and approved.
If a replacement is needed the customer will need to purchase the replacement part(s) and a refund will be issued once the item is received back and the return is approved. Refunds may take 5 business days from the day the part(s) is received. Refunds will be processed to the original payment method. No exceptions.
Damaged shipping claims must be reported within 24hrs to our customer service team. Items will be subject to inspection by the carrier for approval and replacement of part(s). All damaged packages must be refused at time of delivery and reported to CSR@sunbeltautoparts.com.
Refused or undeliverable shipments may be subject to return shipping & handling charges and a 20% restocking fee may apply.